We at Ambassadress are committed to providing you with an easy return’s process if something didn’t work out this time. We gladly accept returns unused, unworn, unwashed and unaltered with all tags still attached within 14 days of delivery to you.
Return Exchanges/Store Credit/Refunds
Returns are accepted within 14 days of order delivery. All returned items are thoroughly inspected before an exchange, store credit or refund can be processed. Please ensure all returns are:
- Items are in unused, unworn, unwashed and unaltered condition; being free of all smells, snags, stains of any kind, makeup, deodorant, and/or bodily fluids
- Items have all tags attached and not tampered with, and in original packaging
- Items are returned by the 14th day of delivery - items not returned within 14 days will be returned to you.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Return processing times are currently 7-10 business days once the return is received.
All items that use a discount code can only be exchanged or returned for store credit. Items purchased with a store credit are non-refundable.
All returns are subject to a $10 restocking fee which will be deducted from the refunded amount from the original payment method. This fee is waived for you if you are returning an item for an exchange or store credit.
Exchange requests are subject to product availability. If the requested item is no longer available at the time of return processing, a credit will be issued.
Final sale items including $19.99 items are final and are not eligible for returns, refunds, or exchanges.
If you are returning an item that has been previously exchanged, there are no refunds on any exchange returns - you will be issued a store credit in the form of an online gift card.
At this time, we do not offer return shipping labels. We do not refund original shipping costs.
Returned-to-Sender & Refused Packages
Return to sender or refused packages will be restocked and issued store credit in the form of an online gift card minus shipping and the $10 restocking fee. We are not responsible for lost, misplaced, or incorrectly delivered shipments if we are not at fault.
We are not responsible for international’s duties and custom fees. If for any reason you decide to reject your parcel, you will be subject to our return to sender policy above.
Follow the steps at the portal to request your return or exchange. Once/if your return is authorized, you will receive return instructions via email on how to return your item.
At this time, we do not offer return shipping labels.
If you have received a damaged/defective item or an item that is not the one you've ordered, please email us within 5 days of delivery by contacting us here.
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.